FREQUENTLY ASKED QUESTIONS
Receiving & Redeeming
Where can I use my E-Gift Card?
You can use your E-Gift Card at U.S. Express, Express Men stores, Express Factory Outlet locations and online at express.com unless otherwise required by law.
Do I need a special printer? Do I need to print color?
No and no. Most standard office and household printers are equipped to print E-Gift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.
When does the E-Gift Card expire?
There is no expiration date on your E-Gift Card. We recommend that you redeem it soon after you receive it, so you don't forget.
Can I reload my E-Gift Card after I've spent the full value?
Not at this time.
Security & Reliability
How do you prevent the email from getting lost as spam?
We adhere to all industry best practices to ensure successful delivery of the E-Gift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the E-Gift Card has been viewed. If the E-Gift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
How do I know the recipient actually received the E-Gift Card I sent them?
You will receive an email message confirming delivery, and a message notifying you that the E-Gift Card has been viewed. If the E-Gift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their E-Gift Card.
What if I lose my E-Gift Card?
Your E-Gift Card has cash value and should be safeguarded as such. If you lose your printed E-Gift Card, contact Customer Support immediately. If your E-Gift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new E-Gift Card for that value.
What if someone makes a copy of my printed E-Gift Card?
Our state of the art technology inhibits fraud, but you must safeguard your E-Gift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the E-Gift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the E-Gift Card. If you suspect that someone has copied or stolen your E-Gift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card.
Who is CashStar?
CashStar is a Maine-based company specializing in E-Gift Cards that allow consumers and businesses to securely send gift cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide.
EXPRESS E-Gift Card, powered by CashStar.